Terms and Conditions
Hi! You have been directed to these Terms and Conditions of Use because you have tried to open an account with LoveHaHa!
The following represents the Terms and Conditions of Use (the “Terms”) for the LoveHaHa application (also described as the “Service”). These terms form a contract between you (“you”) and Bumper Productions Pty Ltd (ACN 160 157 126) trading as LoveHaHa, our agents, licensors and representatives, wireless carriers over whose network or systems any LoveHaHa is provided and any advertiser or any other business partner (“us”, “we” or “the Company”).
Together, you and the Company are the “Parties”.
Speaking generally, these terms govern how you can use the Service, your obligations to us and your rights against us (and vice versa).
Please ensure you read these Terms before using the Service to ensure you are fully informed of your rights and obligations.
- Acceptance of Terms
By creating a LOVEHAHA account or using the LOVEHAHA application, you accept and agree to be bound by the Terms, which comprises of:
(i) the following clauses,
(iii) any terms disclosed to you if you purchase or have purchased additional features, products or services we offer on the Service.
If you do not accept and agree to be bound by the entirety of the Terms, you should not use the Service.
If you have accepted and agreed to the Terms and later wish to revoke your acceptance of the Terms, you are bound by the Terms until the Terms are terminated in accordance with Clause 17.
By creating accepting these Terms, you warrant that you are eligible to use the Service.
To be eligible to use the Service;
(i) You must be 18 years of age or older;
(ii) You must have capacity to enter into a contract;
(iii) You must not be barred from using the App or similar services;
(iv) You must not have been convicted of or pled guilty to a sex crime or any crime involving violence; and
(v) You must not be required to register as a sex offender with any local, state or federal sex offender registry.
We will rely on your warranty that you are eligible. If you accept these terms without being eligible to use the Service, the Company bears no liability for any loss incurred by you and you indemnify the
Company for any loss incurred by it due to your breach of warranty.
- Your Account Upon accessing the Service, you are required to create an account with the LoveHaHa. Your account will allow you to access the Service.
This requires you to either i) provide an email address and some personal details such as your name and age or ii) sign in using your Facebook login.
- User rights
The Company grants you a personal, worldwide, royalty-free, non-assignable, non-exclusive, revocable, and non-sublicensable licence to access and use the Service. This means that;
(i) You have been granted a right to use the Service but this right is personal to you. You cannot authorise any other person to use the Service or give anyone else your right to use the Service;
(ii) Your right to use the Service can be taken away at any time in accordance with this Agreement;
(iii) You are not the only person who has been given the right to use the Service.
This license is for the sole purpose of letting you use and enjoy the Service’s benefits as intended and
permitted by the Terms.
This licence does not permit you to do any of the following, which will be considered a breach of the
(i) use the Service for commercial purposes without written consent;
(ii) copy, modify, transmit, create any derivative works from, make use of, or reproduce in any way
any copyrighted material, images, trademarks, trade names, service marks, or other intellectual
property, content or proprietary information accessible through the Service without prior written
consent from us;
(iii) make statements which expressly or impliedly suggest you are endorsed by the Company;
(iv) use any robot, bot, spider, crawler, scraper, site search/retrieval application, proxy or other
manual or automatic device, method or process to access, retrieve, index, “data mine,” or in
any way reproduce or circumvent the navigational structure or presentation of the Service or its
(v) use the Service in any way that could interfere with, disrupt or negatively affect the Service or
the servers or networks connected to the Service;
(vi) upload viruses or other malicious code or otherwise compromise the security of the Service;
(vii) forge headers or otherwise manipulate identifiers in order to disguise the origin of any
information transmitted to or through the Service;
(viii) “frame” or “mirror” any part of the Service without prior written authorization from the Company;
(ix) use meta tags or code or other devices containing any reference to the Company or the Service
(or any trademark, trade name, service mark, logo or slogan of the Company) to direct any
person to any other website for any purpose;
(x) modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise
disassemble any portion of the Service, or cause others to do so;
(xi) use or develop any third-party applications that interact with the Service or other users’ Content
or information without our written consent;
(xii) use, access, or publish the App’s programming interface without our written consent;
(xiii) probe, scan or test the vulnerability of our Service or any system or network; and
(xiv) encourage or promote any activity that violates these Terms.
- User obligations
You agree to:
(i) comply with all applicable laws, including without limitation, privacy laws, intellectual
property laws, anti-spam laws, equal opportunity laws and regulatory requirements;
(ii) use your real name and photographs on your profile;
(iii) not act in an unlawful or unprofessional manner including being dishonest, abusive or
(iv) not misrepresent your identity, your current or previous positions, qualifications or
affiliations with a person or entity;
(v) not disclose information that you do not have permission to disclose;
(vi) not create or operate a pyramid scheme, fraud or other similar practice.
You are responsible for maintaining the confidentiality of your login credentials. The Company bears no
responsibility or liability for any activities which occur under your credentials. You are solely responsible
for all activities that occur under your credentials.
You are obliged to comply with the Community Rules.
- Our rights
By creating an account, you grant us a worldwide, transferable, sub-licensable, royalty-free, right and
licence to host, store, use, copy, display, reproduce, adapt, edit, publish, modify and distribute
information you authorize us to access from Facebook, as well your content subject to any applicable
(i) You are granting us a right to use your content and information accessed from Facebook if you
login through Facebook around the world and without providing you with any payment.
(ii) We are allowed to transfer our rights to use your data to other parties subject to our Privacy
Policy and any applicable laws.
Our licence to your content shall be non-exclusive, except that our licence shall be exclusive with
respect to derivative works created through use of the Service. For example, we would have an
exclusive license to screenshots of the Service that include your Content.
You authorize us to act on your behalf with respect to infringing uses of your Content taken from the
Service by other users or third parties but we are not obliged to act in relation to the same.
You understand and agree that we may monitor or review any Content you post as part of the Service.
We may delete any content, in whole or in part, that in our sole judgment violates this Agreement or
may harm the reputation of the Service.
In consideration for allowing you to use the Service, you agree that we, our affiliates, and our third-party
partners may place advertising on the Service.
By submitting suggestions or feedback to us regarding our Service, you agree that the Service may use
and share such feedback for any purpose without compensating you.
The Company may investigate and take any available legal action in response to illegal and/ or
unauthorized uses of the Service, including termination of your account.
We are entitled (but not obliged) to enforce any rights, remedies, limitations and exclusions of liability,
and legal defences we have under this Agreement. This includes any rights and remedies for any loss,
damage or claim suffered or incurred by us arising from you not complying with any part this Agreement;
or that you must indemnify under this Agreement. Such loss, damage or claim cannot be excluded as
indirect, consequential or incidental loss or damage.
- Ownership of content
Through your account, you will be able to access three different forms of Content:
• Your Content: Any information you post, upload, display or otherwise make available on
the Service or transmit to other users (collectively, “Content”).
• Our Content: The App and any other text, content, graphics, user interfaces, trademarks,
logos, sounds, artwork, and other intellectual property appearing in the Service or related
to the Service in any way.
• Member Content: Anything introduced to the Service by a user who is not you.
You own your content. Your content is stored on our servers and displayed via the App at your direction
by way of your User Settings. Your User Settings will be set to public upon creating your account and
must be changed if you wish to make more information private. You agree that your content may be
viewed by other users and may be viewed by any person visiting or participating in the Service (such
as individuals who may receive shared Content from other users). You are responsible for what you
post on the Service. You indemnify, defend and release us from any claim made in relation to your
We own our content. You are not permitted to do anything that interferes with our content or otherwise
infringes any right of ownership.
Member Content belongs to the user who posted the content and is stored on our servers and displayed
via the App at the direction of the user providing the Member Content.
The Company prioritises the safety of its users and seeks to provide a service which provides a
respectful and safe user experience. Under the Community Rules, you have a responsibility to use the
platform safely yourself and to promote a safe user experience for every other user on the platform.
You understand and acknowledge that the Company is not responsible for the conduct of any user of
the Service and the Company does not conduct criminal background checks on its users, though the
Company reserves the right to conduct criminal background checks or other screenings, such as sex
offender register searches, of you at any time.
The Company bears no responsibility for any Member Content posted to the service. However, if
Member Content infringes any laws or regulations in the governing jurisdiction, the Company will cooperate with reasonable requests to intervene where possible and remove the infringing content.
The use of any online social media platform carries a risk of identity theft. By using this service, you
acknowledge that there is a risk of identity theft. You warrant that you will do anything and everything
you can to mitigate the risk of your identity being stolen. You acknowledge that we bear no responsibility
or liability for any identity theft that may occur on our platform or in connection to our platform. You
release and indemnify us for any theft of your identity that occurs other than due to a breach of our
responsibilities under these Terms.
You agree to use caution in all interactions with other users, particularly if you decide to communicate
off the Service or meet in person. In addition, you agree to review and follow the Service’s Online Safety
Guidelines prior to using the Service. You agree that you will not provide your financial information (for
example, your credit card or bank account information), or wire or otherwise send money, to other users.
into the Terms.
- Third Party Services
10.1. Mobile Devices
For any Service downloaded from Google Play (http://play.google.com), this Agreement
applies instead of any rights granted by the default terms for applications downloaded from the
Google Play Store.
For any Service downloaded from the Apple App Store, the following terms apply:
• The license granted by this Agreement is limited to a non-transferable license
to use the Service on any iPhone, iPod Touch or other Apple-powered Device
that you own or control. It is combined with the Usage Rules in the Apple App
Stores Terms of Service, available at http://www.apple.com/legal/internetservices/itunes/us/terms.html or as otherwise made available by Apple.
• This Agreement is between you and us; not with Apple. We, not Apple, are
solely responsible for the Service and its content.
• Apple has no obligation to provide maintenance and support services for the
• If the Service fails to conform to any applicable warranty, you may notify Apple
and Apple will refund the purchase price for The Service to you. Apple will have
no other warranty obligation for The Service. Any other claims, losses,
liabilities, damages, costs or expenses attributable to our failure to conform to
any warranty will be our sole responsibility.
• We, not Apple, are responsible for any claims by you or any third party relating
to the Service including:
I. product liability claims;
II. any claim that the Service fails to conform to any applicable legal or
regulatory requirement; and
III. claims arising under consumer protection or similar legislation.
• If any third party claims that the Service or your possession and use of that the
Service infringes their intellectual property rights, we, not Apple, are solely
responsible to deal with the claim.
• You must comply with any applicable third party terms when using the Service.
For example, for a VOIP the Service, you must not violate your wireless data
service agreement when using the Service.
• Apple and Apple’s subsidiaries are third party beneficiaries of this Agreement.
When you acceptance this Agreement, Apple will have the right to enforce this
Agreement against you as a third party beneficiary.
10.2. Virtual Private Networks
Several countries prohibit use of virtual private networks (“VPNs”), and some have
technological measures to prevent VPNs from working. As a result, the VPN the Service is
subject to territorial restrictions that may change from time to time.
We may allow Third Parties from time to time to use the Application for the purpose of
advertising at our complete discretion. You authorise us to provide advertising to you through
the Service. You acknowledge and accept that we may receive compensation for advertising
on the Service in the form of affiliate links, commissions and advertising fees.
10.4. No liability for links to third parties
We are not responsible for and do not provide any warranties or any guarantees in relation to
any of the third-party services associated with the Service at any stage in your use of the
Service (including through app stores and advertising). These Terms apply in place of any
default terms provided by third parties.
You will be required to provide direct debit details before using the Service. By accepting these Terms,
you authorise us to direct debit your account in accordance with these terms.
In App Purchases. From time to time, we may offer products and services for purchase (“in app
purchases”) through iTunes, Google Play or other application platforms authorized by us. If you
choose to make an in app purchase, you will be prompted to enter details for your account with you’re
the application platform which will be charged for the in app purchase in accordance with the terms
disclosed to you at the time of purchase as well as the general terms for in app purchases that apply
on the platform in question. If you purchase an auto-recurring periodic subscription through an in app
purchase, your account on the application platform will continue to be billed for the subscription until
you cancel. After your initial subscription commitment period, and again after any subsequent
subscription period, your subscription will automatically continue for an additional equivalent period, at
the price you agreed to when subscribing. If you do not wish your subscription to renew
automatically, or if you want to change or terminate your subscription, you will need to log in
to your account with the application platform and follow instructions to cancel your
subscription, even if you have otherwise deleted your account with us.
Generally, all purchases or fees are non-refundable except as provided by the applicable consumer law
of the governing jurisdiction. We reserve the right to offer refunds at our complete discretion.
Unless expressly stated otherwise, all prices or other sums payable under these Terms include GST.
We can recover from you the amount of GST payable under A New Tax System (Goods and Services
Tax) Act 1999 for any taxable supply made by us to you. We will provide you with a valid tax invoice
for the taxable supply at the same time that we charge you the primary sum payable under these
terms. The tax invoice will indicate whether the supply is GST free.
Terms and expressions used in this clause which are defined in the A New Tax System (Goods and
Services Tax) Act 1999 and any regulations (“GST Act”) have the same meanings given to those
terms and expressions in that Act.
We do not warrant the performance or results you may obtain by using the Service. We will not be liable
for any failure or delay in performance, due in whole or in part, to factors outside our reasonable control.
This includes utility failures (including power), failure of the internet, failure of telecommunications or
information technology services, failure of telecommunications or information technology equipment,
strikes or other labour disturbances (including with our workforce), acts of war or terror, denial of service
attacks or other information technology attacks or breaches affecting us, floods, sabotage, fire, other
natural disasters, or Acts of God.
The information provided on the Service is of a general nature; it is not specific advice for you. You
should not rely on it instead of getting appropriate advice. We make reasonable efforts to make sure
the information is correct, but we do not warrant the information is accurate, current or complete. We
exclude all loss or damage in connection with the information, no matter how it arises (including through
negligence). The information we provide is not ‘personal advice’ or ‘general advice’ as defined in the
Corporations Act 2001 (Cth) and Corporations Regulations 2001 (Cth). Third Party information is
provided without considering the objectives, financial situation or needs of any individual.
The Service is provided “as is”. We make no express or implied warranties or conditions about the
suitability, quality or fitness for any particular purpose of the Service. We disclaim any and all warranties
and conditions implied by statute, common law, jurisprudence or other theories of law, including implied
warranties or conditions of noninfringement of third party rights, title, merchantability, suitable quality,
or fitness for any particular purpose.
We do not warrant that the operation of the Service will be uninterrupted or error free. We do not warrant
that the Service will work properly on all devices or with all configurations of hardware/software. We do
not warrant that the Service will completely protect the integrity of data, information or content stored or
transmitted via the internet.
Some aspects of the Service require an active and stable connection to the Internet to function. It is
your responsibility to ensure that you always have an active and stable Internet connection.
Any version the Service is provided to you without fees (including “free,” “trial” or “beta” versions) is
provided “as is”, “with all faults,” and “as available”. There is no warranty of any kind and we will not
provide support or other services.
To the full extent permitted by law, even if we have been advised of the possibility of any loss or damage,
we will not be liable to you or any third party for any direct or indirect loss or damage of any description,
no matter how it is caused.
In any case, our total aggregated liability for all loss or damage to you or any third party relating to the
Service is the greater of:
i. Two Australian dollars (A$2) per claim
ii. The subscription fees you have paid in the 12 months immediately before the
To the extent permitted by law, you agree to indemnify us against any and all complaints, demands,
claims, damages, losses, costs, liabilities and expenses, including legal fees, due to, arising out of, or
relating in any way to your access to or use of the Service, your Content, or your breach of this
- Dispute Resolution
If you have a dispute with or a claim against us of any kind related to any the Service, subscription or
about this Agreement, you must send us a written notice of dispute. Send your notice to
email@example.com with the subject ‘Notice of dispute’. Please include your name, address,
contact information, the facts of the dispute and how you think it should be resolved.
We will seek to resolve disputes with individuals raising them. You agree not to have your dispute heard
as part of a class action, nor to act or propose to act as a representative for others. Proceedings to
resolve disputes will only be combined with other disputes if all parties provide written consent to do so.
- Changes to these terms and Conditions
We are always seeking to improve the functionality of our service and use feedback from our users to
improve your experience. From time to time, we might make changes to the Terms to reflect changes
to our service, changes to the law, new features in our App or new business practices.
The Company is expressly permitted to amend the Terms from time to time without requiring your
permission first. If these actions do not materially affect your rights or obligations, we may not provide
you with notice before taking them. If the changes do materially affect your rights or obligations, we
will provide you with notice of the changes.
The method by which notice may be served includes but is not limited to an email to the registered
email address associated with each account, a push notification, a pop-up notification within the
Service or a dialogue box. Notice will be taken to have been received on the date we publish the
notice, even if you may actually receive it later.
If you continue to use the App once notice of the changes have been given, you have accepted the
changes and will be bound by them.
We may provide updates to software via automatic downloads. You can adjust these automatic
downloads through your device’s settings. If you consent to automatic downloads, you will be
considered to have consented to any changes in the updated Service.
The most recent version of these Terms will be available within the App and on our website. The most
recent version is the version that applies.
The Company may terminate your account at any time for any reason with written notice. Upon
termination by the Company, you will be entitled to refunds at the Company’s discretion.
You may terminate your account at any time by closing your account within the application.
You may need to manage your In-App purchases through your mobile device platform to avoid
Upon termination, we will store your information for 90 days to permit you to reopen the account if you
wish to. Upon termination by either party, the Terms will no longer apply to you except for Clauses 7,
9, 13, 14,15 and 18.
- General terms
If any part of the Terms is invalid or unenforceable, that part which is invalid or unenforceable is
excluded from the Terms. The remainder of the Terms continues in full force.
A Party’s failure or delay to exercise a power or right does not operate as a waiver of that power or right.
The exercise of a power or right does not preclude its future exercise or the exercise of any other power
or right. All waivers must be in writing.
The Terms are governed by the laws of New South Wales. Each party irrevocably submits to the nonexclusive jurisdiction of the courts of New South Wales.
In relation to the subject matter of the Terms, the Terms is the whole agreement between the parties.
The Terms supersede all oral and written communications by or on behalf of any of the parties.
These Terms should be interpreted in accordance with their ordinary meaning taking into account the
context of the words. The headings and formatting in this Agreement do not affect its interpretation. The
singular includes the plural and vice-versa. If a word or phrase is defined, its other grammatical forms
have a corresponding meaning. The words “includes” and “including” will be understood as followed by
the words “without limitation.” Any reference to “use” of any software, the Service or Update includes
“installation” of any such software, the Service or Update (unless the context requires otherwise).
This Agreement was originally prepared in English. We may provide translated versions of this
Agreement for your convenience, but the English language version of this Agreement is the governing
This Agreement is taken as having been drafted jointly by you and us. No presumption or burden of
proof will arise favouring or disfavouring any party because of the authorship of this Agreement.
Schedule 1 – Community Rules
• Users must seek to provide a safe user experience for all users of the platform.
• Users must not use the Service for anything that is illegal, prohibited by these Terms or harmful;
• Users must not seek to damage the Service;
• Users must use caution in all interactions with other users, particularly if you decide to
communicate off the Service or meet in person.
• Users should use respectful language when using the platform, and should not post anything
o contains language or imagery which could be deemed offensive or is likely to harass,
upset, embarrass, alarm or annoy any other person;
o is obscene, pornographic, violent or otherwise may offend human dignity;
o is abusive, insulting or threatening, discriminatory or which promotes or encourages
racism, sexism, hatred or bigotry;
o encourages any illegal activity including, without limitation, terrorism, inciting racial
hatred or the submission of which in itself constitutes committing a criminal offence;
o is defamatory or libellous.
• Users must not impersonate any person or entity or post any images of another person
without his or her permission.
• Users must not bully, “stalk,” intimidate, assault, harass, mistreat or defame any person.
• Users must not post any Content that violates or infringes anyone’s rights, including rights of
publicity, privacy, copyright, trademark or other intellectual property or contract right.
• Users must not solicit passwords for any purpose, or personal identifying information for
commercial or unlawful purposes from other users or disseminate another person’s personal
information without his or her permission.
• Users must not use another person’s account.
• Users should not provide the details of any financial services or institutions they use to any user
of the Service. Users must not spam, solicit money from or defraud any users.
• Users should be respectful and kind when communicating with our Customer Care
The Company reserves the right to investigate and/ or terminate your account without a refund of any
purchases if you have violated this Agreement, misused the Service or behaved in a way that the
Company regards as inappropriate or unlawful, including actions or communications that occur on or
off the Service.
To provide our Service, we require certain personal information which allows us to match you with
potential partners in your area. However, we also value your privacy and the security of your data.
be used for.
What is your data?
Your data includes any information you provide when you install the Service and information voluntarily
provided by you to us during your use of the Service, including but not limited to any personal
information used to generate a personal profile on the service.
We will collect data about you. For example, this may include information necessary to the operation of
the Service such as your name, gender, date of birth, email address, photographs and survey
responses. We may also collect public information from you Facebook profile such as your friends lists
if you choose to access the service through your Facebook credentials. We may also collect location
data from time to allow us to match you with people in your area. You may control what data we can
collect through your permissions settings on your device.
We will collect data about your usage. This data helps us understand how you and our other users use
the Service. This data is useful because it allows us to ensure we are constantly improving upon the
Service we provide to you. This may include the date and time you logged in, features you’ve been
using, searches, clicks and pages which have been shown to you, referring webpage address,
advertising that you click on and how you interact with other users.
We collect data about your device, including hardware and software information such as IP address,
device ID and type, device-specific and apps settings and characteristics, app crashes, advertising
IDs (such as Google’s AAID and Apple’s IDFA, both of which are randomly generated numbers that
you can reset by going into your device’ settings), browser type, version and language, operating
system, time zones, identifiers associated with cookies or other technologies that may uniquely
identify your device or browser (e.g., IMEI/UDID and MAC address), information on your wireless and
mobile network connection, like your service provider and signal strength and information on device
sensors such as accelerometers, gyroscopes and compasses. This information allows us to ensure
you have access to the full operational capacity of the Service.
Who will have access to your data?
We will have access to your data in accordance with the following policy.
Any other user of the Service will have access to the data you publicly list on your personal profile. We
remind our users that this is a publicly accessible service and that any person who meets the eligibility
criteria for the Service may have access to the data you publicly list on the service in your profile. We
recommend that you keep this in mind when using the Service and providing your personal information.
When will we collect your data?
We will collect your data when you access the Service, either by creating a LoveHaha account or logging
in via your Facebook credentials.
We will collect your data as you use the Service. For example, we will collect data about your likes and
dislikes to construct your personal profile. You consent to us accessing and using any data you provide
on your personal profile, including for the purposes of direct marketing, even if that data is considered
‘special’ or ‘sensitive’ in certain jurisdictions such as your ethnic or religious beliefs. If you do not want
certain data to be collected or used, please do not share it on our platform.
When you complete your profile or use the Service, you may share additional data with us as part of
your content, such as photographs, videos or your location. We only collect this data with your consent,
which can be controlled via the permissions setting within your device. Giving the Service permission
to access this data will be treated as consenting to our collection of the data. You may revoke your
consent by altering your permission settings.
If you make in-app purchases directly from us instead of an application platform such as the Apple Store
or Google Play, we will collect your credit card information.
If you participate in online surveys, customer feedback forms or promotions, events or contests, we
may collect data from you such as your opinions of the service, your name and your contact details.
If you contact our customer care team, we collect the information you give us during the interaction.
Sometimes, we monitor or record these interactions for training purposes and to ensure a high quality
We will process your conversations with other users as part of ensuring the ongoing functionality of the
Service. However, we do not record or collect data from personal correspondence beyond what is
reasonably necessary to comply with our legislative requirements and to ensure the ongoing
functionality of the Service.
We may collect data through other social media platforms you have linked to our Service, such as
Facebook or Instagram.
We may collect data about you from other third party partners, for example where we publish adverts
for our Service on partner websites and platforms or where we use partners to analyse use of our
How will we collect your data?
How will we use your data?
The following are the primary purposes for which your data is collected. By using the Service, you
should reasonably expect that your data may be used or disclosed for these purposes.
We will use your personal data to allow our Service to match you with potential partners in the area on
the basis of shared like and interests.
We will use your personal data to make your user experience more seamless. For example, we may
use it to authenticate you and remember your preferences and settings across multiple devices.
We will use your personal data to detect and prevent fraud or other unauthorised illegal activities on the
Service, as well as to ensure we comply with our legal obligations.
We will use your data to analyse usage traffic and trends so that we may improve the Service, provide
information to you about the Service and provide advertising to you which is related to your interests.
We may collect de-identified and aggregated statistical data about the use of the Service and related
services and the data within the software. This data is used to administer and monitor the use of Service
and services, and to improve our business. We may also use this data in commentary, media releases
and other publications. We will not use data analytics or other means to allow information to become
re-identified or personal information.
We use your data in these ways on one or more of the following legal bases:
• We require this information to perform the contract between us and provide a Service to
you which allows you to make meaningful connections. As such, the collection of this
information is directly related to the function of the Service;
• We use this information within our own organisation to ensure we comply with our legal
responsibilities and to allow us to develop our service and respond to our users’ needs. As
such, the collection of this information is reasonably necessary for the function of the
• You have given us consent to collect and use particular data, which can be withdrawn at
any time in compliance with the necessary procedures.
How will we share your data?
You share information with other users when you voluntarily disclose information on the service
(including your public profile). Please ensure you only share information you are comfortable publicly
disclosing since we do not control which other users of Service see the information and how they will
We may share your data with our partners, such as our ecommerce platform providers, payment
processors, support suppliers, and suppliers who provide us with analytics to permit the ongoing
functionality of the Service provided to you. We may share data that is anonymized and aggregated
with third parties for trend analytics and advertising purposes. All our partners are strictly vetted and
subject to confidentiality agreements which are also designed to protect your confidentiality.
Your information may be shared upon a corporate transaction involving the Company, whether in whole
or in part, such as a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution,
bankruptcy or other change of ownership or control. If so, any other parties to the transaction will be
Your information may be disclosed if required by law.
We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened
lawsuit; (ii) as necessary to protect our legal rights and legal rights of our users, business partners or
other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take
other action regarding illegal activity, suspected fraud or other wrongdoing.
We may share your information with your consent or at your request. If we seek consent to share your
information, we will provide notice explaining who we wish to share it with and why.
How will we protect your information?
Our Service is built around your information and the way it enables us to make meaningful
connections based on our algorithm. As such, we will work hard to protect you from unauthorised
access, alteration, disclosure or destruction of your personal information.
We regularly monitor our systems for possible weaknesses and review our information collection,
storage and processing practices to update our physical, technical and organizational security
However, we do not guarantee and cannot guarantee that your data will always be completely
protected. We may suspend your use of all or part of the services without notice if we suspect or
detect any breach of security.
How long will we retain your information?
We keep your personal information only as long as we need it for legitimate business purposes and
as permitted by applicable law.
If you delete your account or have two years of continuous inactivity, we will retain your data for 3
months in case you wish to reopen your account. After this, we will delete or anonymise your
information unless retention is necessary to:
• Comply with our legal and regulatory requirements;
• Address an outstanding claim or dispute;
• Protect our legitimate business interests (for eg, to ensure a banned user is not permitted
to reopen a new account).
Keep in mind that even though our systems are designed to carry out data deletion processes
according to the above guidelines, we cannot promise that all data will be deleted within a specific
timeframe due to technical constraints.
How can you access the personal information held by us?
If you would like to know what of your personal information we hold, please contact us at
firstname.lastname@example.org. You may alter any information contained in your personal profile via the
application which provides access to the Service, or you may seek alterations of the information we
hold via the above contact email.
Complaints regarding Privacy
Your privacy is protected under Australian law by the Privacy Act 1988 (Cth). To complain about a
breach of your privacy, we ask that you first approach us at email@example.com and we will
endeavour to assist you as promptly as we can.
You may also make a complaint to the Office of the Australian Information Commissioner if you believe
there has been a breach of your privacy.
If we want to make any changes to this policy which will materially impact your rights and obligations,
we will notify you of them before the changes are made.
Schedule 3 – Online Safety Guidelines
We provide our Service in the hope that it can bring like-minded people together through a shared sense
of humour. However, the safety of our users is our priority. These Online Safety Guidelines are provided
to ensure that all users are protected both online and offline as you use the Service.
Online User Safety Guidelines
- Never respond to any request to send money, especially overseas or via wire transfer, and
report it to us immediately
- Never give personal information, such as your social security number, credit card number or
bank information, or your work or home address to people you don’t know or haven’t met in
- If you are uncertain about a particular person or identify suspicious behaviour, report the user
immediately and block them from your account. Keep in mind the type of behaviours that violate
our Terms, such as:
▪ Asking for money or donations
▪ Requesting photographs.
▪ Using the platform whilst still under 18
▪ Sending harassing or offensive messages
▪ Behaving inappropriately or illegally
▪ Registering under a name other than your own
▪ Spamming or soliciting users in an attempt to sell products.
- Keep your conversations on the platform. Use caution if someone request that you move your
conversation to another platform.
Offline User Safety Guidelines
- Get to know the other person before agreeing to meet face to face. People with an ulterior
motive will often push you to meet them off the platform very early in the conversation.
- Always meet another user in a public space with plenty of people around – never at your home
or a local place you frequent.
- Have a plan for how you are getting there and getting home. Make sure you have transport
independent of your date.
- Make sure you tell a friend or family member where you will be and when to expect you home.
Make sure you communicate to the other user that you are expected back by your friend or
- Stay alert and stay sober. Ensure your judgement is not impaired.